Refund Policy

At PrimeGenie, customer satisfaction is our top priority. We offer transparent subscription assistance.

1. Digital Products

Because our products are digital access support and setup guidance, we generally do not offer refunds once the access has been provided and confirmed working.

2. Technical Issues

If you experience technical issues accessing the premium membership or if the service does not work as described within the first 24 hours of purchase, we will provide full setup support to resolve the issue. If the issue cannot be resolved, a refund may be issued at our discretion.

3. Refund Process

To request a refund review, please contact our support team via WhatsApp with your transaction details and a description of the issue.